The perfect holiday at a safe distance
Safety procedure in presence of Covid-19
In each hotel we have appointed a Care Manager who, together with the medical service, will take care of you in case of need activating specific procedures to manage any critical issues.
All our staff will wear masks in accordance with current regulations and in all public areas we provide you with sanitiser gel dispensers.
Where necessary, such as in reception and the restaurant, we have put up screens for your and our safety.
We also ensure that all clients will respect the correct distancing measures required by current legislation. On your arrival, for your safety, we will measure your body temperature with infrared thermometers.
Inside the hotel we ask you to wear a mask in the enclosed communal areas.
The outdoor areas, on the other hand, are large enough to allow you to stay safe even without a mask, always respecting the rules of physical distance.
Before arriving at the hotel, please remember to fill in the self-certification form that will be sent by email together with the web check-in link.
One self-certification per person is required. For safety reasons, your first day must begin with dinner.
If you leave early, the day before, you can request a packed lunch via the APP. Please note that it will not be possible to change your arrival lunch for your departure lunch.
Rooms and Cleaning
We have carefully studied the WHO and ISS (Italian National Institute of Health) guidelines and adapted our cleaning standards, because we want to guarantee you a worry-free holiday in a safe and hygienic environment.
When you arrive in your room, you will find 2 masks and a small bottle of hand sanitising gel together with all the usual facilities.
Pay attention to the sticker, it is the proof that your room has been sanitised and ventilated according to the protocols indicated by the ISS. We also clean our air conditioning systems in the same way and do this at every guest change.
Restaurants and bars
We want you to enjoy your holiday in complete safety, so we have adapted the spaces in our restaurant to ensure the right distance as required by current regulations.
The accesses will be split to allow the simultaneous presence of an adequate number of people.
We have reserved a table for each family unit, which will be sanitised each time it is used and will be placed at the correct distance from the others. The service will remain a buffet, but the food and drinks will be served to you with the assistance of our staff. If you wish to have lunch on the beach, you can order cold dishes or sandwiches and pick them up at your nearest pick-up point. Our bar service is also available, as always. Just remember to maintain the courtesy distances laid down in the existing procedure.
We have redesigned the pool spots to ensure the safety distances laid down in the protocols.
Entrances are limited, so you can book your access via our APP by choosing your preferred shifts and time slots from those available.
Our staff will welcome you at the entrance to the pool and take you to the station we have reserved for you and your family.
We have redefined the distances between the umbrellas in full compliance with current guidelines.
You will be able to enjoy the sun and relax with more space available for you and your family with the peace of mind that sunbeds, deckchairs and umbrellas will be sanitised at every change of guests.
We would also like to let you know that all beach facilities are used exclusively by our guests.
If you wish to hire nautical equipment you will be sure it is scrupulously sanitised each time it is used.
Wherever possible, as indicated by current regulations, we have created entry and exit routes from the beach for better management of spaces.
We care about your wellbeing and want to give you the chance to treat yourself safely. At our THWB centres, we offer beauty treatments and massages; all you have to do is remember to book them through our APP. All operators will use the safety equipment outlined in the guidelines and all cabins will be sanitised and aired after each use. We would also like to inform you that only sanitised and certified linen will be used. Finally, we would like to remind you that, for your own safety, we will not be able to allow you access to the Turkish baths, experience showers and ice cascades and that hairdressing in the Spa will be suspended.
If you wish to join in the tours we organise, remember to wear a mask on board the vehicles used. Inside the vehicles, we guarantee that safety distances will be maintained, as the maximum capacity will be respected in accordance with current guidelines. At the end of their use, they will be sanitised with specific products by our staff.